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SERVICE TENET

Customer Service Policy of Zhejiang Jinpei Printing and Dyeing Machinery Co., Ltd

Zhejiang Jinpei Printing and Dyeing Machinery Co., Ltd. has set up a customer service center with the purpose of "excellent users" and established a perfect pre-sales, sales and after-sales service system.

SERVCIE CONTENT

1、 Pre sales service
Senior technicians with rich experience in equipment design, use and maintenance will provide customers with technical consultation, technical exchanges, and supporting equipment planning and design, so that customers can make correct product positioning.
2、 On sale service
Provide free training for customers on the use and maintenance of equipment to ensure that customers can correctly operate and use the equipment and give full play to its performance.
Provide equipment installation and debugging for customers free of charge.
3、 After sales service
A dedicated after-sales service team shall be set up, and special personnel shall be responsible for the after-sales service of products.
Establish customer files, and draw up monthly plans for daily maintenance and customer training by querying customer files.
Specially assigned personnel provide technical support to customers and provide technical advice on troubleshooting.
Free of charge to provide customers with process design, new product development services.
During the one-year warranty period, free replacement and maintenance services (except for wearing parts) will be provided for quality problems arising from design, process and manufacturing.
For losses caused by improper use or nonstandard operation of users, our company provides paid services.
4、 Visit customers regularly and irregularly

For domestic customers, the Technical Service Center will visit twice a year regularly to understand the use of equipment among customers and provide technical guidance for customers.
Foreign customers communicate with customers at any time through agents or the Internet, and visit foreign customers from time to time.

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